PRIVACY POLICY

PRIVACY POLICY AND INFORMATION PROTECTION

GENERAL

In accordance with the provisions set forth in Organic Law 15/1999 of December 13, Protection of Personal Information, “Componentes Industriales Maser, S.L.” notifies you about its full compliance with current legislation on the protection of personal information and the requirements of confidentiality of its activity.
“Componentes Industriales Maser, S.L.” informs you about the existence of computer files containing personal information, owned by “Industrial components Maser, S.L.” used for the purposes of management, communication, and information.
These files are registered with the General Registry of the Spanish Data Protection Agency, which the User can access to check on their status.

SECURITY MEASURES AND LEVELS

“Componentes Industriales Maser, S.L.” has taken the necessary measures to maintain the required security level, depending on the nature of the personal information and on the processing circumstances to prevent, to the extent possible and always according to the state of the technique, its alteration, loss, treatment, or unauthorized access.

SCOPE OF APPLICATION

The structure of files, computers, and information systems will be applied to all files, temporary or permanent, owned by “Componentes Industriales Maser, S.L.”, containing personal data, as well as any computer or information system that uses them in order to comply with current legislation in the field of data protection.
All staff hired by “Componentes Industriales Maser, S.L.” and its treatment operators are required to comply with these rules, with particular emphasis to their duties and obligations, which will be duly determined by “Componentes Industriales Maser, S.L.”

DATA COLLECTION

Accepting these conditions requires the user to provide essential data for the provision of their services, which will be requested personally through forms or the web page.
At the time of data collection, the user will be duly informed of their rights.In order to maintain the information contained in our files updated and without errors, we ask our customers and users to inform us about amendments and rectifications of their personal data as soon as possible.

EXERCISE OF RIGHTS

The rights of access, rectification, cancellation, and opposition may be exercised by the user, or their representative, through a written and signed request addressed to “Componentes Industriales Maser, S.L.”, C/ La Granja, 9, Alcobendas, province of Madrid, Postal Code 28108, Spain.
However, other means that allow to recognize the identity of the customer that exercises any of the foregoing rights may be used.

CONSENT

The user will provide consent so that “Componentes Industriales Maser, S.L.” can make use of their personal data in order to provide a correct fulfilment of the contracted services.
Filling in the form included in the site, sending e-mails to or other communications with “Componentes Industriales Maser, S.L.” implies the express consent of the customer to the inclusion of their personal data in the mentioned filed, owned by “Componentes Industriales Maser, S.L.”
At the time we request this information, the customer or user shall be informed of the recipient of the information, the purpose of the data collection, the identity and address of the responsible of the file, and the faculty of the user to exercise the rights of access, rectification, cancellation, and opposition to the processing of their data.

ASSIGNMENT TO THIRD PARTIES

“Componentes Industriales Maser, S.L.” does not disclose personal information without the express consent of its owners, which must be granted on each occasion, being yielded only with the expressed purpose and always with the consent of the user or customer.
CONFIDENTIALITY AND PROFESSIONAL SECRECY
Data collected in all private communications between “Componentes Industriales Maser, S.L.” and customers or users will be treated with absolute confidentiality, “Componentes Industriales Maser, S.L.” committing to the obligation of personal data secrecy, its duty to save it, and take all necessary measures to prevent its alteration, loss, and treatment or not authorized access, in accordance with what is established in the Regulation of Security Measures of Automated Files that contain personal data.
In addition, the information of any kind that the parties exchange will have a confidential status, as well as the one they agreed to having such a nature, or any related information.
The online data display will not imply direct access to it, unless the owner expressly consents it on every occasion.
We recommend the customer to not give the ID, password, or reference numbers that could be provided by “Componentes Industriales Maser, S.L.” to any third party.
In the same way, to ensure that the protection of professional secrecy between “Componentes Industriales Maser, S.L.” and the customer is preserved in all communications, the customer/user must not disclose confidential information to third parties.

CHANGES IN THE SECURITY AND DATA PROTECTION POLICY

“Componentes Industriales Maser, S.L.” reserves the right to modify its data protection and security policy in order to adapt it to new legislation or jurisprudence, as well as those that may arise from existing type codes in the matter, or by strategic corporate decisions, with effect from the publication date of such modification on the website of “Componentes Industriales Maser, S.L.”

CONTACT ADDRESS

www.cimaser.com is managed by “Componentes Industriales Maser, S.L.” with VAT identification number B79194163.
The created file is located in the head office, which is established for the purposes of this Legal Notice, at “Componentes Industriales Maser, S.L.”, C/ Rafael Pillado Mourelle, nº 23, de Algete, provincia de Madrid, con Postal Code 28110, Spain, under the supervision and control of “Componentes Industriales Maser, S.L.”, who takes responsibility for the adoption of technical and organizational security measures to protect the confidentiality and integrity of information, in accordance with what is established in the Organic Law 15/1999 of December 13 of Protection of Personal Data, and other applicable legislation.
“Componentes Industriales Maser, S.L.”, according to Law 34/2002 of Services of the Information Society and E-commerce, informs that the broad meaning of the law includes, between these services, the provision of information by such means.
To this regard, Organic Law 15/1999 of December 13 on the Protection of Personal Data, and its regulations, in particular, concerning the collection of personal data, the information to stakeholders, and the creation and maintenance of personal data files shall be applicable.

DATA COLLECTION CLAUSE, INFORMATIVE (SHORTENED)

In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, your data will be included in a duly legalized file, owned by “Componentes Industriales Maser, S.L.”
We inform you that you may exercise the right to access, cancellation, or rectification in our offices.

TELECARE SERVICE MASER TERMS AND CONDITIONS

1. The user who wishes to contract the Maser Telecare service needs to provide personal and social data required on the form provided on this website which means the acceptance of the general conditions for the fulfillment of the contract.
2. The aim of this contract is to regulate the general conditions of the Maser Telecare contract in the selected mode.
3. Scope and conditions of the service.
The Maser Telecare service aims to offer help to all customers that own Breton machinery, for CNC, cutting, and molding machines using remote computer access connected to the Breton machine equipment, through the purchase of Telecare vouchers of five or ten hours of assistance.
3. Prior to the acquisition of the telecare vouchers, the customer will contact Maser’s staff via fax or email at info@cimaser.com describing the type of failure of the machine, the model, and the serial number.
The customer will receive advice from Maser’s staff for the purchase of vouchers, as well as a confirmation e-mail of the purchase.
The service is in rendered in the prepaid mode. The customer will have to acquire one of the two vouchers of hours created to the effect at http://www.tiendacimasr.com/.
The purchase of this voucher implies acceptance of these conditions.
4. Once the purchase of the corresponding voucher is executed, Maser will contact the customer with the technicians to set and specify the details of the Telecare action via remote access to the Breton machine’s computer through the TeamViewer system.
The Maser technician will instruct you on how to set up the remote connection.
Telecare service hours are Monday through Friday from 9:00 to 18:00.
5. The price of the Telecare vouchers €303 VAT included for the ten-hour voucher, and €170 VAT included for the five-hour voucher.
The payment will be made at the time of the purchase as a necessary requirement to provide any kind of assistance.
6. Travel, maintenance, or spare parts are not included in this service.
If needed, these services will be billed to the customer independently prior acceptance of the budget drawn up by Maser.
7. The invoicing will be made by sections of one minute and will be deducted from the balance of available hours.
The customer will be informed at the end of each month of the status of the contracted service, the time invested in the Telecare actions, and the time available for future actions.
The validity of the voucher is five years from the purchase date.
8. The Maser Telecare service will be free for the Breton models in the period of warranty given by the manufacturer.
In the case of new machinery, the warranty period is valid for twenty-four months; for used machinery, the period is valid for six months.
The customer may inquire about their machine warranty situation with Maser anytime.
9. Maser will not be responsible for the misuse of the Telecare tasks, the maintenance work carried out by the user or unauthorized third parties, nor network failures or errors in the use of TeamViewer.

10. This contract is of a commercial nature and will be governed by Spanish law. There is no employment relationship between Maser and the customer.
For any dispute under this contract, the parts expressly submit to the Jurisdiction of the Courts and Tribunals of Madrid.
11. Maser’s general information:
Componentes Industriales Maser S.L., C/ Rafael Pillado Mourelle 23, Polígono Industrial Río de Janeiro, 28110 Algete, Madrid, with VAT identification number B79194163, registered in the Commercial Registry of Madrid, volume 5349, folio 63, page M-84646.
Contact: info@cimaser.com