Quality policy

QUALITY POLICY

QUALITY CERTIFICATION

We have implemented a quality management system based on the requirements of the UNE EN ISO 9001:2015 "Quality Management Systems" standard, in order to comply with the guidelines, as well as the UNE 15896 standard.

A Quality Management System, based on internationally recognised standards, completed with the definition of objectives and aimed at continuous improvement in the provision of the service.

One of our main priorities is quality and excellence in the provision of services and the satisfaction of all our stakeholders.

Conscious of our commitment to current standards of excellence and consistent with our mission, vision and values, we are an organisation committed to the continuous improvement of our services.

We identify and attend to the needs of all stakeholders, creating a favourable climate.

So that the complaints and suggestions made by our customers are analysed with the appropriate follow-up to achieve their satisfaction.

We manage processes with quality criteria for our team of professionals. Instilling a sense of responsibility at work.

We encourage the creative participation of the whole team in the solution of problems and the continuous improvement of the quality management system.

We also promote staff training with the intention of having a team that is perfectly adapted to the requirements of the interested parties. In addition to the needs of the current market, with the aim of meeting the expectations of all stakeholders.

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