Privacy policy

In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, "Componentes Industriales Maser, S.L." informs you of its full compliance with current regulations regarding the protection of personal data, as well as the confidentiality requirements inherent to its activity.

"Componentes Industriales Maser, S.L." informs you of the existence of automated personal data files owned by "Componentes Industriales Maser, S.L." used for management, communication, and information purposes.

These files are registered in the General Registry of the Spanish Data Protection Agency, which the User can access to verify their status.

SECURITY MEASURES AND LEVELS

"Componentes Industriales Maser, S.L." has adopted the necessary measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the processing, in order to prevent, as far as possible and always according to the state of the art, their alteration, loss, treatment, or unauthorized access.

SCOPE OF APPLICATION

The file, computer, and information system structure applies to all files, whether temporary or permanent, owned by "Componentes Industriales Maser, S.L." containing personal data, as well as any computer or information system that uses them in order to comply with the current legislation on data protection.

All personnel employed by "Componentes Industriales Maser, S.L." and its data processors are required to comply with this regulation, with particular attention to their duties and obligations, which will be duly determined by "Componentes Industriales Maser, S.L.".

DATA COLLECTION

Accepting these conditions requires the user to provide essential data for the provision of services, which will be requested personally through forms or the website.

At the time of data collection, the user will be properly informed of their rights. In order to keep the information contained in our files up to date and error-free, we ask our customers and users to inform us as soon as possible of any changes or corrections to their personal data.

EXERCISE OF RIGHTS

The rights of access, rectification, cancellation, and opposition may be exercised by the user, or their representative, by means of a written and signed request addressed to "Componentes Industriales Maser, S.L.", C/ La Granja, 9, Alcobendas, province of Madrid, Postal Code 28108, Spain.

However, other means may be used to recognize the identity of the client exercising any of the above rights.

CONSENT

The user will give their consent for "Componentes Industriales Maser, S.L." to use their personal data in order to properly fulfill the contracted services.

The completion of the form included on the site, the sending of emails, or other communications with "Componentes Industriales Maser, S.L." implies the express consent of the client to the inclusion of their personal data in the aforementioned file owned by "Componentes Industriales Maser, S.L.".

At the time of requesting this information, the client or user will be informed of the recipient, the purpose of the data collection, the identity and address of the file controller, and the user's right to exercise the rights of access, rectification, cancellation, and opposition regarding the processing of their data.

TRANSFER TO THIRD PARTIES

"Componentes Industriales Maser, S.L." does not transfer personal data without the express consent of its owners, which must be granted on each occasion, and will only be transferred for the expressed purpose, always with the consent of the user or client.

CONFIDENTIALITY AND PROFESSIONAL SECRECY

All data collected in private communications between "Componentes Industriales Maser, S.L." and clients or users will be treated with the utmost confidentiality. "Componentes Industriales Maser, S.L." is committed to the obligation of secrecy regarding personal data, to the duty to safeguard them, and to adopt all necessary measures to prevent their alteration, loss, unauthorized treatment, or access, in accordance with the provisions of the Security Measures Regulation for Automated Files containing personal data.

Additionally, any information exchanged between the parties, as well as that agreed to be confidential, will also be treated as such.

The online viewing of data does not imply direct access to them unless expressly consented to by the owner in each case.

We recommend that the client does not provide their identification, password, or reference numbers to any third party.

Similarly, to ensure the protection of professional secrecy between "Componentes Industriales Maser, S.L." and the client, the client/user should not disclose confidential information to third parties.

CHANGES TO SECURITY AND DATA PROTECTION POLICY

"Componentes Industriales Maser, S.L." reserves the right to modify its security and data protection policy to adapt it to new legislative or jurisprudential developments, as well as those that may arise from existing codes of practice or strategic corporate decisions, effective as of the date of publication of such modification on the "Componentes Industriales Maser, S.L." website.

CONTACT ADDRESS

www.cimaser.com is managed by "Componentes Industriales Maser, S.L." with VAT number B79194163.

The file created is located at the company's registered office, established for the purposes of this Legal Notice, at "Componentes Industriales Maser, S.L.", C/ Rafael Pillado Mourelle, nº 23, Algete, province of Madrid, Postal Code 28110, Spain, under the supervision and control of "Componentes Industriales Maser, S.L.", which is responsible for adopting the necessary technical and organizational security measures to protect the confidentiality and integrity of the information, in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, and other applicable legislation.

"Componentes Industriales Maser, S.L.", in accordance with Law 34/2002 on Information Society Services and Electronic Commerce, informs that the broad sense of the law includes, among these services, the provision of information by such means.

In this regard, Organic Law 15/1999, of December 13, on the Protection of Personal Data, and its regulations, will apply, in particular with regard to the collection of personal data, the information provided to the interested parties, and the creation and maintenance of personal data files.

ABBREVIATED DATA COLLECTION CLAUSE

In accordance with Organic Law 15/1999 on the Protection of Personal Data, your data will be included in a duly legalized file owned by "Componentes Industriales Maser, S.L.".

We inform you that you may exercise your rights of access, cancellation, or rectification at our offices.

MASER TELEASSISTANCE TERMS AND CONDITIONS

1. The user wishing to contract the Maser Teleassistance service must provide the required personal and social data in the form provided on this website, which implies acceptance of the general conditions for fulfilling the contract.

2. This contract is intended to regulate the general conditions of contracting Maser Teleassistance in the selected modality.

3. Scope and conditions of the service.

The Maser Teleassistance service aims to provide assistance to all customers who own Breton machines, for CNC, cutting, and molding machines that use remote computer access connected to the Breton machine via the acquisition of five or ten-hour Teleassistance vouchers.

3. Before acquiring the teleassistance vouchers, the client will contact Maser staff via fax or email at info@cimaser.com, describing the type of machine failure, model, and serial number.

The client will receive advice from Maser staff on the purchase of the vouchers, as well as a confirmation email of the purchase.

The service is provided in a prepaid mode. The client must purchase one of the two-hour vouchers created for this purpose at http://www.tiendacimasr.com/.

The purchase of this voucher implies acceptance of these conditions.

4. Once the corresponding voucher purchase has been made, Maser will contact the client with the technicians to configure and finalize the details of the Teleassistance action through remote access to the Breton machine's computer via the TeamViewer system.

The Maser technician will guide the client on how to configure the remote connection.

The Teleassistance service hours are from Monday to Friday from 9:00 AM to 6:00 PM.

5. The price of the Teleassistance vouchers is 303 euros including VAT for the ten-hour voucher and 170 euros including VAT for the five-hour voucher.

Payment must be made at the time of purchase as a necessary requirement to provide any type of assistance.

6. Travel expenses, maintenance, or replacement parts are not included in this service.

If necessary, these services will be billed to the client independently, subject to acceptance of the estimate prepared by Maser.

7. Billing will be done in one-minute increments and deducted from the available hour balance.

The client will be informed at the end of each month about the status of the contracted service, the time spent on Teleassistance actions, and the time available for future actions.

The voucher is valid for five years from the date of purchase.

8. The Maser Teleassistance service will be free for Breton models during the warranty period provided by the manufacturer.

In the case of new machinery, the warranty period is twenty-four months; in the case of used machinery, the period is six months.

The client can inquire about the warranty status of their machine with Maser at any time.

9. Maser will not be responsible for the misuse of Teleassistance tasks, maintenance work performed by the user or unauthorized third parties, or network failures or errors in the use of TeamViewer.

10. This contract is of a commercial nature and will be governed by Spanish law. There is no employment relationship between Maser and the client.

For any dispute arising from this contract, the parties expressly submit to the Jurisdiction of the Courts and Tribunals of Madrid.

11. General information about Maser:

Componentes Industriales Maser S.L., C/ Rafael Pillado Mourelle 23, Polígono Industrial Río de Janeiro, 28110 Algete, Madrid, with VAT number B79194163, registered in the Madrid Mercantile Registry, volume 5349, folio 63, sheet M-84646.

Contact: info@cimaser.com