As soon as the order leaves our warehouse you will receive a confirmation email so that you can track the shipment directly on the carrier's website by clicking here (please note that it may take up to 24 hours for the shipment information to appear on the carrier's website). Remember to check your order confirmation email for the expected delivery date (Saturdays and Sundays are not considered working days).
It is very important that if at the moment of receiving your order you detect that the packaging or the box is damaged, you indicate it on the delivery note of the carrier. If possible, take a photo of the package.
Then, if you see that the inside of the product has been damaged, you can contact us at [email protected]
and we will solve the problem.
Depending on the availability of the product in the shop, there are two collection times:
1. If in the purchase process you are given the option "Pick up at headquarters", you will be able to go and pick up your order from the hour after the order has been placed, after receiving an email informing you that the order is available for pick up. If the order has been placed later than 20:30h, you will be able to pick it up from the following day at 10:30h. Some items, due to their volume and weight, may not be ready for collection at the established times. In these cases, we will contact you to arrange a collection day.
2. If the product is not available at our head office, we will send you an email once the order is ready for you to pick it up.