Delivery and returns

DELIVERY AND RETURNS

DELIVERY AND RETURNS

DELIVERY

Orders received before 12:00 noon from mainland Spain will be delivered within 1 to 2 working days. Orders to other parts of the world will be delivered in approximately two weeks maximum. We ship to any part of the world although we do not guarantee delivery on a specific date.

ORDERS WITHIN SPAIN

UP TO 5 KG. V.A.T. INCLUDED

Peninsula: 5,95 €.

Balearic Islands: 8,50 €.

Canary Islands Air (48-72 hours): 46,50 €

Ceuta and Melilla: 31,46 €.

ORDERS OUTSIDE SPAIN UP TO 5 KG V.A.T. INCLUDED

Portugal: 8,50 €.

Orders for Europe (Consult zone): 26,17 €.

Orders outside Europe: Consult us Free shipping costs for orders over 75 euros for the whole peninsula (Spain and Portugal).

RETURNS

How long do I have to return my order?

You have up to 30 days from the date of delivery to return or exchange your order online. Remember that both the product and its accessories must be in perfect condition at the time of return.

Where can I return the goods?

The address for returns is: Componentes Industriales Maser, S.L. La Granja, 9 P.I. Alcobendas 28108 Alcobendas (Madrid) Spain We recommend that you return the goods by parcel post (postage paid). Componentes Industriales Maser, S.L. is not responsible for any incident that may occur during the return of the goods.

Remember that if you are interested in exchanging the goods, you will be responsible for the return postage. When will I receive payment for a return? Once we have received and checked that the product you wish to return is in perfect condition, we will proceed to credit your money, which you will receive within a maximum period of 14 days (depending on your bank) in the same payment method you used to make your purchase. If you have made the payment via Bizum, please confirm with your bank that you have activated the Bizum refund service.

How much will I be paid for returning a product?

When you request the return of your order via the website, a carrier will collect your product from your home and take it to our facilities. After verifying that the product you are returning is in perfect condition, we will reimburse you using the same payment method you used.

We will deduct the return costs from the total amount. Before the carrier arrives to collect your product, you must ensure that it is properly protected and sealed so that it does not suffer any damage during transport. The carrier may refuse to collect the product if the transport packaging is insufficient to ensure its correct shipment.

If you wish to make a partial return of your order, the return shipping cost will be the equivalent of the least expensive Standard Delivery method. Payment for your order will be made using the same payment method you used to place your order.

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