An excellent quality control determines and controls each and every one of the processes we carry out at Maser, a control that is extensive to all the products we manufacture or market, which are always tested. In this way, we check the effectiveness of the product, its durability and the veracity of the work to be carried out before it is put on sale in our catalogue.
Maser, quality in all processes
ISO 9001 : 2015 CERTIFICATION
One of the guarantees of Maser’s quality in its good practices as a company is that we have the important ISO 9001 certification. It is a recognition of the maturity and effectiveness of our Quality Management System in the purchase and sale of all our products. At the same time, it ratifies our constant commitment to continuous improvement.
The ISO 9001 recognises us internationally for the effort and dedication of the entire Maser team, always offering effective responses to the needs of our customers. This certification reaffirms our dedicated focus on business excellence for almost 50 years.
Awarded by Bureau Veritas Certification, the first private certification body in Spain.
QUALITY IN ALL OUR PRODUCTS FOR STONE, CERAMICS, PARTICLE BOARD, GLASS AND CONSTRUCTION
At Maser, we are aware of the commitment to the standards of excellence that currently exist. That is why we are an organisation committed to the continuous improvement of our services. We are a business group that is committed to improving with each of our daily and countless sales and purchasing experiences. Constantly maintaining a perfect coherence with our mission, vision and values.
Order our complete catalogue in paper and online here → REQUEST CATALOGUE
See MASER online shop → ENTER SHOP
DISCOVER THE MASER CATALOGUE
We have one of the most extensive catalogues for the stone sector at national and international level. For Spain and Portugal we have been selling the prestigious Italian company Breton for almost 5 decades. Together, we bring to all marble and granite workers in both countries, the number 1 technology. Both in machines for working marble and granite as well as a wide section of machinery. This can be for the workshop, for construction and glass, portable tools and equipment, increase the selection in this national catalogue.
We have 3 own brands that we manufacture following the quality standards that define us. At Maser we work with all these products internationally as well as nationally, with distribution in several countries and shipping to all countries in the world.
- BelCare: Chemical products for the treatment of all types of natural stone, ceramic and agglomerate surfaces and other materials, both for the home and for professionals.
- BelCut: The perfect cut is made by a wide range of the best and most specific discs and tools for cutting and machining. Highly recommended for all professionals and home DIYers.
- BelLux: The range for polishing with an excellent finish, manually or automatically, for both the professional and the home handyman.
5-STAR RATED CUSTOMER SERVICE
At Maser we are concerned with attending to and identifying the needs of all our customers. And for this, we have a staff ready to assist and advise the customer during the entire purchasing process. With a fast and efficient service, before, during and after the sale.
We receive, deal with and provide a rapid solution to any complaints and suggestions generated by the customer. For all this, we have a quality control system. This is capable of identifying and attending to all the needs of all our stakeholders. And it allows us to improve month by month, to optimise and achieve the highest level of satisfaction. We not only try to improve our customers’ purchasing experience, but simply the experience of contact with Maser, even if it does not culminate in the purchase of the product.
WE ARE A TEAM
We instil and pass on to our entire team of professionals a great sense of responsibility in their work. Working in a team may not be a simple task. However, at Maser we work to create an easy and responsible work area for everyone and day by day we achieve it.
We encourage the creative participation of the entire team. Both in problem solving and in the improvement of processes for quality management.
We are committed to the talent and training of our staff. We are a team that is perfectly adapted and quick to adapt to any changing scenario that may arise. We adapt to the market, the environment and the needs. In order to continuously meet the expectations of all our stakeholders.
FIND OUT MORE ABOUT MASER
To see our wide catalogue of top quality products, you can access our website here→ see online shop ←. If, on the other hand, you are interested in talking to us, you can do so quickly and easily by accessing our contact page here and we will respond as soon as possible→ contact form ←.